Supplier Partnership
E-mail: [email protected] (For Lotus's supplier only)
Tel: 02-797-9977 (For Lotus's supplier only)
Office hours: Mon – Fri from 08:00 – 17:00
Supplier Partnership team provides a hotline service called “Supplier Helpline” for all Lotus’s suppliers with the aim to give advices and solve any Lotus’s system issues such as Lotus’s Supplier Toolkit, myLotus’s Cost, myLotus’s Deal, myLotus’s Memo & TTA as well as Invoice Query Service. For other topics, please find the contact person in the table below.
For… |
Topics |
Phone Call |
|
1 |
Trade Supplier |
TIMS Admin/ TIMS PO |
02-797-9000 #3129 |
2 |
Trade Supplier |
TIMS Accounting |
02-797-9000 #3122 |
3 |
Trade Supplier |
Make an appointment with distribution center |
035-315-400 # 101, 106 |
4 |
All |
Protector line (report possible illegal, unethical, improper conduct, and potential breach of Code of Business Conduct and internal policies) |
1800-019099 (free) |
5 |
All |
Head office |
02-797-9000 |
6 |
Customer |
Customer service (information/ complain/ online shopping) |
1430 |
7 |
Non- Trade Supplier |
Follow up the payment |
02-797-9000 # 7769, 1691, 7796, 2462, 5931 |
8 |
Food Court |
Follow up the payment |
Contact Mall Manager |