My Lotus's Member FAQ

My Lotus’s is Lotus’s membership program where members can earn Lotus’s Coin from every purchase (selected Item) with Lotus’s and redeem as an instant discount, privileges, deals, and discounts.

• Online Register via Lotus’s SMART App or mylotussregister.lotuss.com by inputting phone number and OTP received then fill in information to complete the registration
• Offline Register at the cashier in every Lotus’s store in Thailand

Lotus’s Coin is My Lotus’s point system where members can earn 1 Lotus’s Coin from every 100 Baht purchase (Selected Item) calculated and 1 Lotus’s Coin can be redeemed as 1 Baht discount on selected item at both offline and online channels or redeem as lifestyle privileges, deals, and cash voucher via Lotus’s SMART App

Lifestyle privileges, deals, and cash voucher are according to the conditions specified by the Company

Remark: Lotus’s coin will be calculated from the net purchase price from one receipt after any and/or all discounts have been deducted.

Lotus’s Coins are valid for one year, which will be expire by 31 January 11:59AM annually.

Example: Lotus’s Coins earned during 1 Jan 2022 – 31 Dec 2022 will expire by 31 January 2023 11:59AM

Identify your My Lotus’s to earn Lotus’s Coins at the cashier in every Lotus’s store by any of the following methods.

• Inform you phone number
• Scan QR Code on Lotus’s SMART App

And login as My Lotus’s member on Lotus’s Shop Online Platforms to automatically earn Lotus’s Coin. Inform your phone number to earn Lotus’s Coins at the cashier in every CP Freshmart

1. Receipt Simply check Lotus’s Coin balance at the bottom of the sales slip after making purchase with My Lotus’s
2. Lotus’s SMART App Easily check Lotus’s Coin balance on My Lotus’s Menu via Lotus’s SMART App anytime
3. Lotus’s & Lotus’s GoFresh Line Official Account Click “Register and Check coins” menu via Lotus’s Line Official
4. Lotus’s Call Center Call 1430 Press 1 every day from 9AM to 11PM

Yes, members can contact Lotus’s Call Center 1430 press 1 within 3 days from that purchase.

Remark: Receipt from a particular purchase is required

1. Redeem Lotus’s Coin as an instant discount (selected item) at the cashier in every Lotus’s store by informing 4 last-digit of Thai National ID
2. Redeem Lotus’s Coin as an instant discount (selected item) in Lotus’s Shop Online Channel by logging in as a member and selecting the amount of Lotus’s coins to redeem at payment page.
3. Redeem Lotus’s Coins as cash vouchers, privileges, deals, and discount from Lotus’s and Lotus’s partners via Lotus’s SMART App
4. Redeem Lotus’s Coins to get My Lotus’s Bonus via Lotus’s SMART App

Remark : To use Lotus Coin as a discount, Customer can choose the amount of Lotus Coin as a discount. Net amount after deduction shall not less than THB 1.

Update your information via Lotus’s SMART App

Remark: To change your Thai National ID and phone number, please contact Lotus’s Call Center 1430 press 1 everyday from 9:00AM to 11:00PM

In case you have any problems relate to My Lotus’s membership, feel free to contact Lotus’s Call Center 1430 press 1 everyday from 9:00AM to 11:00PM