My Lotus's Member FAQ

My Lotus’s

My Lotus's is the loyalty program of Lotus's that offers additional privileges to members. Members can enjoy benefits and earn Lotus's Coins by making purchases at Lotus's. Members can redeem coins as discounts  when purchasing products at Lotus's (excluding non-participating items). The coins can also be exchanged for special privileges, exclusive deals with  participating partners, or cash vouchers on  Lotus's SMART App.

There are 2 ways to apply for membership as follows:

  1. Apply online by downloading the Lotus's SMART App or visiting the website mylotussregister.lotuss.com and enter your mobile phone number, fill in the OTP code and complete the required information.
  2. Apply in-store by providing your ID card and phone number to the cashier.

My Lotus's membership has no expiration date.

Please contact Lotus’s Call Center 1430 press 1 everyday from 9:00 a.m. to 11:00 p.m. to check more information.

Members can update personal information through the Lotus's SMART App.

Remark: Members cannot change their phone number and ID card number by themselves. If you need to change your phone number or ID card number, please contact Lotus’s Call Center 1430 press 1 everyday from 9:00  a.m. to 11:00  p.m.

Lotus’s Coin is My Lotus’s accumulated point system where members can earn 0.50% Lotus’s Coin from every Baht spend (minimum 50 Baht) when purchase participating items and 1 Lotus’s Coin can be redeemed as 1 Baht discount on  participating items at both offline and online channels or Lotus's Coin can be redeemed as special privileges, exclusive deals, discount coupon and cash voucher via Lotus’s SMART App.

Special  privileges, exclusive deals, discount coupon and cash voucher are subject  to the conditions specified by the Company.

Remark: Lotus’s Coins will be calculated based on  the net purchase amount  on the receipt after deducting any and/or all types of discounts.

You can earn coins by purchasing products at all Lotus's stores,  Lotus's Shop Online, CP Freshmart, and Lotus's official store on Shopee/Lazada. For every 100 Baht spent, you will receive 1 coin.

Lotus's Coins balance can be checked from the following channels:

  1. Lotus’s SMART App, Easily check Lotus’s Coins balance on My Lotus’s Menu via Lotus’s SMART App anytime.
  2. Receipt, Simply check Lotus’s Coins balance at the bottom of the sales slip after making purchase with My Lotus’s member.
  3. Lotus’s & Lotus’s GoFresh Line Official Account, Click “ My Lotus's member” rich menu to check the Lotus's Coins balance anytime.
  4. Lotus’s Call Center, Call 1430 Press 1 to inquire about the Lotus's Coins balance.

Members can request to collect Lotus's Coins retrospectively by contact Lotus’s Call Center 1430 press 1 within 3 days from the purchase date.

Remark: Receipt of the  purchase is required for verification.

  1. Redeem Lotus’s Coins as a discount at the cashier in every Lotus’s stores
  2. Redeem Lotus’s Coins as a discount in Lotus's SMART app
  3. Redeem Lotus’s Coins as a discount when purchasing products from Lotus's Shop Online (Lotus's website/Lotus's SMART App). It cannot be used as a discount when purchasing products from Shopee and Lazada.

You can redeem Lotus's Coins as partner's privilege deals on  the Lotus's SMART App > My Lotus's page and select "Redeem coins" menu.

Lotus’s Coins have a year-to-year validity period. Coins earned this year will be deducted on 31 January at 11:59 p.m. of the following year (expiration date).

Example: Lotus’s Coins earned during 1 January 2023 – 31 December 2023 will be deducted (expired) on  31 January 2024 at 11:59 p.m.

It's unable to transfer the coins to other My Lotus's accounts.

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