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Shop Online FAQ

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For next day delivery orders, customers have to successfully place an order and  make the payment before 11:59 pm. in order to system records and next day delivery. Failure to complete the order within the aforementioned,  the order will be delivered on the next day after the payment is completed (T+1).

For customer privacy, staff will deliver the products to the front of the customer's house, lobby under the office  buildings,apartments, or condominiums.

In case of force majeur, natural disaster, accidents or other incidents which are out of the company's control including   floods, earthquakes, storms, demonstrations, terrorism, etc, if the company considers that such incidents may affect the delivery, the company reserves the right to cancel order, cancel delivery, delay delivery or take any other actions it deems appropriate.

  1. Customer can return the product at the customer service counter at any store within 7 days from the date of receiving the product.
  2. For fresh products, customers may return the product within the next day after receiving the product only.
  3. Returns for electrical appliances are accepted only in cases of damage or malfunction within 14 days of receiving the product.
  4. In case of refund, delivery document or purchase order document (email) is required.
  5. In case of refund, you must bring the products you want to return and follow the   conditions set out below.
    5.1 In case of partial refund, customers are required to return the products which they want to refund (including the premium items) together with document set out in 3) above in good condition and unused.
    5.2 In case of wholly refund , customers are required to return all products (including the premium items) together with document set out in 3. above in good condition and unused.
  6. Refund will be provided in cash only.

You can select payment methods for online shopping as follows:

  • Credit card / True Money We Card: It is only a reservation of the credit card limit. Money deduction has not been made yet. The payment will be completed (actual amount will be deducted) on the date of receiving the products.
  • Debit card: The system will deduct money immediately according to the order amount on the purchase date.
  • True Money Online: The system will deduct money immediately according to the order amount on the purchase date.
  • Payment on delivery: you can choose to pay by cash or True Money Wallet.

Check your order history in application by selecting Me > Order History

  1. For same day delivery orders (1-hour or 3-hour delivery), customers are unable to cancel the order in the system.
  2. For next day delivery orders, customers can cancel the order on website within 11:59 p.m. of the purchase date.

Any queries , please contact the followings:

  1. Call center 1430 press 2
    2.Inbox FB Lotus's Shop online
  2. E-mail [email protected]
  3. https://corporate.lotuss.com/contact-us/

How to request  tax invoice:
To request a full tax invoice, you can fill in the information for issuing the tax invoice (both individual and corporate formats) during the ordering process. The tax invoice will be sent via email within 24 hours after the delivery is completed.

If you have submitted  the information into the system but failure to receive the tax invoice.
Please check your Junk mail. If you still haven't received it, you can contact customer service through the following channels:

  1. Call 1430 and press 2.
  2. Inbox FB Lotus's Shop online.
  3. Email [email protected].
  4. https://corporate.lotuss.com/contact-us/

Failure to request the tax invoice  during the ordering process
If you would like to receive a full tax invoice retrospectively, please contact customer service only on the same day that you receive products. The full tax invoice will be provided in paper format and delivered by post within 7-14 business days.

If you need to amend a tax invoice:
Please contact customer service by the 7th day of the following month from the date of issuing the tax invoice. The information that can be amended are as follows:

  1. Typo of name-surname: this cannot be changed to another individual's or entity's name.
  2. Incorrect address.
  3. Incorrect taxpayer identification number or incorrect digits: this cannot be changed to another individual's or entity's identification number.
  4. It is not possible to amend the product items on the tax invoice.

Contact channels:

  1. Inbox FB Lotus's Shop online
  2. E-mail [email protected]
  3. Website https://www.lotuss.com
  4. Call center 1430 press 2



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